It’s good to be here

Job Description :

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we’re looking for

A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region as part of cyber security First Level Support (FLS) team in Allot Secure product line Global Support.

What you’ll do

• Handle 1st and 2nd level support cases professionally and independently via CRM, phone and email
• Provide excellent, dedicated and proactive support service
• Perform deep problem investigation into system logs and behaviour
• Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations
• Work with higher tier support teams and travel to customer sites according to need.
• All while maintaining direct contact with key customers in the APAC/EMEA region off-site and on-site to assure customer satisfaction and success. Serving APAC/EMEA customers but with opportunities to serve and travel globally. 

Working in 9-hour shifts according to coverage needs mainly aimed to cover APAC and EMEA regions but may include other regions or Key Accounts. The position includes Weekend shifts and on-call duty as part of 24x7 global coverage.  

Requirements :

What you should have

• At least 3-5 years hands-on experience in cyber security domain and/or product line 
• 3+ years of experience in DDoS mitigation and incident response. 
• Knowledge of emerging DDoS trends such as multi-vector attacks, IoT botnets, and application-layer DDoS. 
• Experience supporting security product line for Tier 1 ISP/Mobile operators 
• Hands-on experience in IDS/IPS, Malware protection, Endpoint security 
• Strong knowledge of tools such as Snort, Wireshark, Splunk. 
• At least 2+ years of experience on Supporting Applications on Cloud Platforms such as Kubernetes, AWS, Azure. 
• Hands-on experience in PKI, SSL/TLS Certificate based authentication, IPSec / SSL VPN 
• Detailed understanding of Cyber security best practices, threats, attack types, Phishing, Malware, Ransomware  
• Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred). 
• Strong hands-on working knowledge of TCP/IP networks, Routing, Switching, Firewalls, packet sniffing and traffic generation. 
• Ability to learn and adapt quickly to technologies and technical environments. 
• Leadership and team collaboration skills to manage cross-functional security teams during incident response. 
• Excellent communicator written and spoken in English spoken and writing skills – a must. 

Academic & Certifications 

• Graduate/Diploma of Computer Science/Electrical/Electronic Engineering. 
• Certifications such as CISSP, CEH, CCNA Security, or specific DDoS Défense certifications 
• Cloud Certifications such as AWS, Azure, CKA 

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks!