It’s good to be here

Job Description :

Who we are:

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.    

What we’re looking for: 

A Technical Support Engineer to remotely support our CSP clients - this is an opportunity to join the Global Customer Services team of a leading network intelligence and cybersecurity solutions for Tier1 global telcos. 

What you’ll do: 

• Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email 
• Provide excellent, dedicated, and proactive support service 
• Perform deep problem investigation into system logs and behavior 
• Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations 
• Work with higher tier support teams and travel to customer sites according to need 
• Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success 

Requirements :

What you should have: 

• Strong knowledge of Linux system operation & troubleshooting 
• Excellent troubleshooting techniques to analyze and validate issues 
• Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations 
• Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security 
• Experienced in customer care working with CRM systems 
• Graduate/Diploma in Computer Science/Electrical/Electronic Engineering 

Advantages: 

• Knowledge in database SQL querying and database administration
• Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc. 
• Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing 
• Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc. 
• Experience working directly with ISPs, mobile operators, cable operators