Renew, Expand, Solve

Renewal of your support plan gives you:
-Unlimited, fast and friendly phone and email support from our worldwide support team of seasoned networking experts
-Access to our web-based eCRM, self-service and knowledge base systems
-RMA for faulty hardware
-Free, regular software updates via web download
-Regular, downloadable updates of new application and protocol signatures
-Regular updates of technical information

Expanding your support plan to premium quality will give you the maintenance and support that ensure that your products and your network will perform at peak efficiency. Our premium support plan provides the following exclusive features:
-Coverage of both hardware and software
-Advanced RMA for faulty hardware replacement
-Software updates, including major upgrades
-Access to 24/7 worldwide hotline/web/email
-Maximum 4-hour response time
-Full access to our Knowledge Base
-Access to our escalation hotline
-Maximum 2-hour response time for critical and major cases
-NBD RMA (in selected areas)

Our web-based technical Knowledgebase offers you the ability to solve problems and learn independently. Empowering you with the knowledge necessary to successfully implement and maintain our products, our rich Knowledgebase library includes a dynamic Q&A section with technical documentation, product descriptions, training sessions and industry analysis overviews.